Frequently Asked Questions (FAQ)
Do you have any questions about ordering, shipping, or sizing? We have collected answers to the most popular questions from our clients to make your shopping experience as comfortable and enjoyable as possible
We have our own chamber production (atelier). We do not operate on the principle of a mass factory mass market. Each dress, from the idea and design of the patterns to the final stitch, is created by our craftsmen manually. This allows us to personally control the quality of each seam.
We purchase premium fabrics from trusted suppliers. It is important for us that the material not only looks luxurious, but is also pleasant to the body, does not lose its shape after washing and has served you for many years. The detailed composition of each product is indicated in its product profile.
Our "Size Chart" will help you. To make the dress fit perfectly, measure the circumference of the chest, waist and hips at the most prominent points, holding the centimeter ribbon parallel to the floor. If your parameters are at the junction of two sizes, write to us on WhatsApp / Telegram — our stylist consultant will help you make the right choice.
Yes! Since we have our own production, we provide the service of free adjustment of the length of the product (for example, to hem the bottom of an Isadora or La Mer dress) when placing an order. Just specify your exact height and heel height in the order comment, or inform the manager upon confirmation. (Please note: products modified according to individual height parameters are non-refundable).
You can safely pay for your order on the website with a bank card (Visa, Mastercard). For your convenience, we also enable share payment services.
- We deliver orders all over Kazakhstan and the CIS countries.:
- By courier services (SDEK, Avis, etc.) to the door or to the pick-up point.
- Delivery time: from 2 to 7 business days, depending on your region.
- Shipping Time: If the item is in stock, we will ship it within 1-2 business days after payment. If the desired size/color is temporarily unavailable, the tailoring will take from 3 to 5 business days.
We want you to be thrilled with your purchase. If the dress does not fit you in size, color, or style, you can exchange it or return it within 14 days of receipt.
- The product was not worn, its presentation, factory labels, tags and original packaging were preserved.
- The product was not tailored to your individual parameters (length change, custom order).
- The return shipment is paid by the buyer (except in cases of manufacturing defects).
- Items of their own tailoring require careful treatment:
- For evening dresses (for example, Isadora, Azenna): delicate dry cleaning (dry cleaning) or hand washing in cool water (no higher than 30 ° C) with liquid detergent is recommended. Dry in a straightened form on hangers.
- For everyday models (La Mer): delicate machine washing is allowed at low speeds (up to 600 rpm) at a temperature of 30 ° C.
- It is better to iron the products from the wrong side or use a vertical steamer.
Contacts
We are always happy to help you choose the perfect dress, advise on sizes or discuss the details of the order. Contact us in any way convenient for you!
Delivery
We make sure that your perfect dellicia dress gets to you as quickly as possible. Each product undergoes careful quality control before shipment, carefully packed in rustling paper and a branded box, so that unpacking will bring you maximum pleasure.
Almaty and Astana:
Other cities of the Republic of Kazakhstan:
- Yandex-day-to-day delivery (payment upon receipt). Free fitting is available
Other cities of the Republic of Kazakhstan:
- Rika courier service: 2-3 days, tariff 3,000-5,000 tenge (depends on weight, payment by recipient).
- inDriver: shipping by agreement (individual calculation of price and time directly with the driver).
CDEC courier service (express delivery in 4-7 business days, reliable and with a tracking number).
Worldwide via Kazpost (delivery time — from 3 weeks, cost — from 30,000 tenge, depending on the country and the weight of the parcel).
Payment
We have made sure that the process of buying a delliciia dress is as simple, fast and safe as possible. All transactions go through secure payment gateways.
Available payment methods
You can pay for the purchase with cards of any bank of the following payment systems:
Security and data protection
We guarantee the absolute security of your payments and reliably protect your bank card data when paying online.:
You can pay for the purchase with cards of any bank of the following payment systems:
- Visa bank card
- MasterCard bank card
Security and data protection
We guarantee the absolute security of your payments and reliably protect your bank card data when paying online.:
- Data encryption: All confidential data (including the card number and banking details) is transmitted in encrypted form using the modern SSL cryptographic protocol to a specialized server.
- Closed networks: Further transfer of information from the server is carried out via closed banking networks of the highest degree of protection, which completely excludes data interception by third parties.
- Professional processing: The client's confidential data is processed directly at a certified processing center. We do not store or collect your card data on our website.
Refund
We want you to be completely confident in your purchase. If the delliciia dress does not fit you, you can easily exchange or return it within 14 days of receipt.
The terms of return and exchange of goods on our website fully comply with the current legislation of the Republic of Kazakhstan on consumer protection.
The terms of return and exchange of goods on our website fully comply with the current legislation of the Republic of Kazakhstan on consumer protection.
Mandatory conditions for a refund or exchange:
A refund or an exchange of an item for another model/size is possible only if the product's presentation is fully preserved. Please make sure that:
A fiscal or electronic receipt confirming the purchase on our website must be attached to the refund.
Return shipping:
In case of a return or exchange of goods of proper quality, the return shipping is paid by the buyer.
You can choose any courier service that is convenient for you to send the parcel back to our production.
How can I make a refund or exchange?
A refund or an exchange of an item for another model/size is possible only if the product's presentation is fully preserved. Please make sure that:
- There are no signs of use: The product must be absolutely clean, without traces of cosmetics (foundation, lipstick) and deodorant.
- No unpleasant odors: The product must be free of foreign odors (perfume, tobacco smoke, etc.).
- The tags are preserved: The original factory tag and labels must not be cut off.
A fiscal or electronic receipt confirming the purchase on our website must be attached to the refund.
Return shipping:
In case of a return or exchange of goods of proper quality, the return shipping is paid by the buyer.
You can choose any courier service that is convenient for you to send the parcel back to our production.
How can I make a refund or exchange?
- Write to our manager on WhatsApp
- Specify your order number and the item you want to return or exchange.
- The manager will send you a return shipping address and advise you in detail on further steps.